Read How Privacy Policy Covers DANA Data
Your payment record helps us match an account action with a wallet or bank instruction. Our Privacy Policy covers details connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account use, such as the account identifier, selected rail, reference number, amount, status and support messages.
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We do not need your wallet password to check whether a payment reference reached our cashier record. We may ask for a receipt or transaction reference when a status is unclear, then use it to investigate the same account event. Bank context can include BCA, BRI,
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Mandiri or BNI when you choose a supported transfer route. We retain records for operational, dispute and legal needs, with access depending on local law and availability where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.